Last updated: 28 September 2026

We understand that plans change. The following refund policy applies to all cancellations, based on when we receive your cancellation compared to your arrival date:

• 7 days (1 week) or more before arrival: 100% refund of the amount paid.
• More than 48 hours but less than 7 days before arrival: 50% refund of the amount paid.
• Less than 48 hours before arrival, or no-show: no refund.

How to cancel

Please email bookings@oordnebo.co.za with your booking reference. A cancellation is effective from the time we receive it in writing, and we will confirm it by email.

Refunds

• Approved refunds are processed manually to the original payment method, normally within 7 working days of the cancellation being confirmed. Depending on your bank it may take a further 5–10 working days to reflect.
• Transaction fees charged by the payment provider may be deducted from refunds where the law allows.
• Early departures, unused nights and unused facilities are not refundable.

Date changes

If you would like to move your booking instead of cancelling, contact us as early as possible. Date changes are subject to availability and to the rates applicable to the new dates.

Cancellation by the resort

If we must cancel your booking, you will receive a full refund of all amounts paid, or you may choose to move to alternative dates.